Facebook – The World’s Largest Communication Lab?

In the last several years, it has become increasingly apparent that social media and the rapid proliferation of online communication has had a significant influence on the U.S. political process. Despite the ongoing tendency to refer to the Internet as a "virtual world" that somehow exists wholly separately from the so-called "real world" the fact … Continue reading Facebook – The World’s Largest Communication Lab?

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Everyone But You is a Robot

For anyone who's ever had to call a large company about seemingly anything, you are almost certainly highly aware of automated phone tree systems. Rather than hiring a real person to answer and direct phone calls, a computerized system presents a menu of options to direct the caller to an appropriate department or individual that … Continue reading Everyone But You is a Robot